Hosting Verse

1. Information We Collect

We collect information that you provide directly to us and information that is automatically collected when you use our services.

Personal Information

• Name and contact information (email, phone number, address)
• Account credentials and authentication information
• Billing and payment information
• Support communications and correspondence
• Domain registration details (as required by ICANN)

Technical Information

• IP addresses and server logs
• Browser type, operating system, and device information
• Website usage statistics and performance metrics
• Cookies and tracking technologies
• Error logs and diagnostic information

2. How We Use Your Information

We use your information for the following purposes:

• Providing and maintaining our hosting services
• Processing payments and managing your account
• Providing customer support and technical assistance
• Monitoring and improving service performance
• Preventing fraud and ensuring account security
• Complying with legal requirements and regulations
• Sending service-related communications and updates
• Analyzing usage patterns to improve our services

3. Information Sharing and Disclosure

We may share your information in the following circumstances:

• Service Providers: With trusted third-party providers who assist in delivering our services
• Legal Requirements: When required by law, court order, or government regulation
• Business Transfers: In connection with mergers, acquisitions, or asset sales
• Security: To protect against fraud, abuse, or security threats
• Consent: With your explicit consent for specific purposes

4. Data Security

We implement comprehensive security measures to protect your personal information:

• SSL/TLS encryption for data transmission
• Secure data centers with physical access controls
• Regular security audits and vulnerability assessments
• Employee training on data protection practices
• Multi-factor authentication for account access
• Regular backups and disaster recovery procedures

5. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience and improve our services:

You can control cookie settings through your browser preferences, though disabling certain cookies may affect website functionality.

6. Your Rights and Choices

You have the following rights regarding your personal information:

• Access: Request access to your personal information
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your personal information
• Portability: Request transfer of your data to another service
• Objection: Object to certain processing of your information
• Withdrawal: Withdraw consent where processing is based on consent

To exercise these rights, please contact us at privacy@hostingverse.in with your request and proper identification.

7. Data Retention

We retain your personal information for as long as necessary to provide our services and comply with legal obligations:

• Account Information: Retained while your account is active and for 7 years after closure
• Billing Records: Retained for 7 years for tax and accounting purposes
• Support Communications: Retained for 3 years for quality assurance
• Server Logs: Retained for 12 months for security and performance monitoring

8. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your information in accordance with applicable data protection laws.

9. Children's Privacy

If we learn that we have collected personal information from a child under 18, we will take steps to delete such information promptly.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

11. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of significant changes via email or through prominent notices on our website.

12. Contact Information

If you have questions or concerns about this Privacy Policy or our data practices, please contact us:

• Email: privacy@hostingverse.in
• General Support: support@hostingverse.in
• Data Protection Officer: dpo@hostingverse.in